J & J Drain Cleaning will collect, use and may disclose your personal information for the purpose of providing you with our products and services but only after you have requested or ordered products and services from us.  We are in the business of Minor-Plumbing installation, sales, and service.  During the course of providing our products and services to you we may disclose some of your personal information to reliable third parties including agents, suppliers, and trade contractors who are responsible to us for ensuring the privacy of your personal information.

We respect your rights regarding the protection of your personal information.

At J & J Drain Cleaning, we believe in building relationships with our customers.  These relationships are built on trust and respect and we believe this is the way a business should be operated.  Part of establishing trust and respect is done by telling you what information we will require from you, how this information will be handled, and how this information will be kept safe.  We know that your personal information is a valued asset and we want you to know that we will treat it that way.

The purpose of the following document is to inform you of:

• Our information handling practices;
• The reasons for these practices;
• Security steps in place to protect your information; and
• Your role in controlling your own personal information.

Collecting Personal Information

At J & J Drain Cleaning, we collect personal information to better serve your needs.  Whether it b be purchasing products and services from us or obtaining service or warranty work.  We only collect information that is reasonably necessary to provide you with our products and services.

In order to provide you with our wide variety of services, products, and promotions, we may collect the following information when necessary:

• Contact and mailing information such as name, address, telephone numbers, fax numbers and email addresses.
• Employment information, credit information, and personal references of those who are applying for credit;
• The plans, specifications and other particulars about the home which is being built;
• Insurance information;
• Municipal and legal descriptions;
• Any other relevant information, which is necessary to provide you with our products and services.
• Any information that identifies you, or by which your identity could be deduced.
• We may obtain information from other sources: for example, an insurance company, bank or credit card company, a government agency or registry, or accountant.

In most cases, we will ask you to consent to the collection, use, or disclosure of your personal information.  Normally we ask for your consent in writing, but in some circumstances, we may accept your oral consent.  Sometimes, your consent may be implied through your business relationship with us.

Safeguarding Your Personal Information

Like you, we at J & J Drain Cleaning value your personal information.  Part of valuing your personal information is making sure that it is protected and kept confidential.  We achieve this by:

• Having our employees sign a confidentiality agreement;
• Premises security, restricted file access to personal information, utilizing technological safeguards such as security software and firewalls to prevent hacking or unauthorized computer access, internal passwords and security policies.
• Where third parties are hired to assist us with providing products and services to you, we have them sign a privacy and confidentiality agreement to ensure that your personal information is protected by them.
• Please note: email is not a 100% secure method of communication.  Please be aware of this when sending confidential information.

J & J Drain Cleaning will do its best to ensure that your personal information is correct and kept current. A customer service representative will contact you to verify your personal information before any decisions are made or action is taken based on that information.

We will keep your information as long as is necessary to continue to meet your customer needs and any legal requirements we may have.  However, once your personal information is no longer needed, we will destroy it.

If your personal information changes, please inform us of the change and any other information you feel is necessary.  Also, if your personal information is incorrect, then please notify us of the correct information.

We believe that part of establishing trust and integrity comes from allowing you to control your own personal information.

If you have questions or concerns about the handling of your personal information or wish to withdraw your consent, please contact our J & J Drain Cleaning Privacy Officers, at (619) 454-0377.  Our representatives would be happy to assist you.

J & J Drain Cleaning Privacy Officer provides you with the opportunity to access your personal information that is held by us.  If you require a copy of such information or further information, please contact our J & J Drain Cleaning Privacy Officers, at (619) 454-0377.  Please note that a nominal fee may be charged based on the volume of information requested.

Your rights to access your personal information are not absolute.  We may deny access if denial of access is required or authorized by law.  For example we may deny access:

• If granting access would have an unreasonable impact on other people’s privacy;
• If granting access would be an unreasonable invasion of our company’s rights;
• If there is no merit to the request, or it is intended to harass others.

In some cases it may be necessary to deny access to an entire document to protect the privacy rights of someone else. If we deny your request for access, or refuse your request to correct information, we will explain why.

J & J Drain Cleaning may be required to disclose your personal information without your consent when we are authorized by law to do so.  For example, a court order is issued ordering the disclosure of your personal information; we will be required by law to comply with the Order.

J & J Drain Cleaning, may disclose personal information when your consent to the disclosure of that information is implied as follows:

• Where the products or services that we are providing to you require us to give you information to third parties, (for example, your bank or credit card company in a credit transaction);
• Where disclosure is necessary for us to collect payment from you;
• Where we engage a third party to provide administrative services to us and the third party is bound by our Privacy Policy;
• Where we engage a subcontractor to provide products or services to you and the subcontractor is bound by our Privacy Policy;
• Where the information about you is already publicly known.

J & J Drain Cleaning does not sell, rent, loan, trade, or disclose your personal information to any third party to enable them to market their products and services.  For example, we do not provide our client mailing list to other companies.

To help us make credit decision about our customers, to prevent fraud, or to verify the identity of new customers, we may on occasion request information about you from the files of consumer reporting agencies.

By submitting your credit inquiry/application you consent to the use of your personal information for the purpose of determining eligibility for the provision of credit services by J & J Drain Cleaning.

If you apply to J & J Drain Cleaning for a job, after a decision has been made we normally retain information for candidates.  If we offer you a job and you accept, the information will be retained in accordance with our Privacy Policy for employee records.

www.jjdraincleaning.com, our website contains links to other suppliers’ web sites, which are not governed by this Privacy Policy.  By using this website you give consent to J & J Drain Cleaning to use all personal information collected from you, only for the purpose of providing and offering our products and services to you.